Terms & Conditions

1. Acceptance of Terms

By accessing and using AssistLayer's services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use our services.

2. Description of Service

AssistLayer provides an AI-powered customer support automation platform that enables businesses to create custom AI agents, manage knowledge bases, and deliver automated customer support across multiple channels.

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, including features, specifications, and pricing.

3. User Accounts

• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You may not share your account with others or allow multiple users to access a single account

4. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose or to violate any laws
• Upload content that infringes on intellectual property rights
• Attempt to gain unauthorized access to our systems or other users' data
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt the integrity of the service
• Use the service to send spam or unsolicited messages

5. Data and Content

You retain ownership of all content you upload to the platform. By uploading content, you grant AssistLayer a non-exclusive license to process, store, and use the content to provide our services.

You are responsible for ensuring you have the rights to upload and use all content, including documents, URLs, and other materials used to train your AI agents.

6. Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise specified
• We reserve the right to change pricing with 30 days notice
• Failure to pay may result in suspension or termination of your account

7. Limitation of Liability

AssistLayer shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service. Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.

8. Termination

Either party may terminate this agreement at any time. Upon termination, your right to access the service will cease immediately. We may retain your data for a reasonable period to comply with legal obligations.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the platform. Continued use of the service after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these terms, please contact us at legal@assistlayer.com or through our support channels.