Privacy Policy

1. Introduction

At AssistLayer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

2. Information We Collect

Account Information

• Name and email address
• Organization name and details
• Password (encrypted)
• Billing information

Usage Data

• Conversation logs and analytics
• Knowledge base content you upload
• Integration configurations
• Feature usage and interactions

Technical Data

• IP address and browser information
• Device type and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our services
• To process your transactions and manage your account
• To train and improve AI models for your specific use case
• To send service updates and marketing communications
• To analyze usage patterns and improve our platform
• To detect and prevent fraud and security issues
• To comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Multi-factor authentication options
• Role-based access controls
• Regular backups with disaster recovery procedures

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in operating our platform
• AI model providers for generating responses (anonymized data)
• Legal authorities when required by law
• Business partners with your explicit consent

6. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent for data processing

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for legal compliance, dispute resolution, and legitimate business purposes. You can request data deletion by contacting our support team.

8. Cookies

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage. You can control cookie settings through your browser. Disabling cookies may affect certain features of our service.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities, to protect your data during international transfers.

10. Children's Privacy

Our services are not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, please contact our Data Protection Officer at privacy@assistlayer.com or through our support channels.